Best Outplacement Customer Experience

What goes into having a great outplacement customer experience? After all, it’s easy to understand what makes a good participant experience - coaching relationships, a strong support system, and, in the end, landing a new, meaningful role. On the customer/client side of things, it’s a bit different.

The best outplacement customer experience starts with a great onboarding experience where clients gain insights into how their outplacement provider works and what their processes are. This means that having a stellar client success team is a must for any modern-day outplacement provider. These teams do everything humanly possible to ensure that the needs of the client are met. 

Careerminds, for example, becomes a true partner of our clients. We aid them not only in helping their displaced workers find new roles but during the entire reduction process from holding the actual notification meeting to coaching managers and survivors, ensuring that every step is supported by experts. 

Transparency is also a huge factor when looking for a great customer experience. Clients need to have access to all of the data that the provider has to ensure that the process is working for their ex-workers.

And finally, the very best outplacement customer experience comes from knowing that your departing workers will be supported until they land a job. Providers that utilize term limits or only offer limited support often end up leaving participants high and dry when they need them the most. Careerminds takes an "until placement" approach that ensures this will never happen.

All of these factors combine to create the best outplacement customer experience possible.