What goes into having a great outplacement customer experience? After all, it’s easy to understand what makes a good participant experience - coaching relationships, a strong support system, and, in the end, landing a new, meaningful role. On the customer/client side of things, it’s a bit different.
The best outplacement customer experience starts with a great onboarding experience where clients gain insights into how their outplacement provider works and what their processes are. This means that having a stellar client success team is a must for any modern-day outplacement provider. These teams do everything humanly possible to ensure that the needs of the client are met.
Careerminds, for example, becomes a true partner of our clients. We aid them not only in helping their displaced workers find new roles but during the entire reduction process from holding the actual notification meeting to coaching managers and survivors, ensuring that every step is supported by experts.
Transparency is also a huge factor when looking for a great customer experience. Clients need to have access to all of the data that the provider has to ensure that the process is working for their ex-workers.
And finally, the very best outplacement customer experience comes from knowing that your departing workers will be supported until they land a job. Providers that utilize term limits or only offer limited support often end up leaving participants high and dry when they need them the most. Careerminds takes an "until placement" approach that ensures this will never happen.
All of these factors combine to create the best outplacement customer experience possible.
We offer proactive, personalized, and accessible until-landing support. Participants never face time limits and their dedicated career coach is by their side for their entire transition.Learn More
Our programs are delivered globally with consistency, resulting in a high touch and high tech blended approach. And we’re experts on customs and regulations, no matter where your employees are.Learn More
We aren’t just an outplacement provider - we’re your partner. With Careerminds, your HR department gains insights into valuable KPIs, data rich analytics, dashboards, best practices, benchmarking, and more.Learn More
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|Support||Unlimited, one-on-one coaching, until landing - customized, proactive support||Limited, duration-based coaching - high coach to participant ratios|
|Resumes||We write high-value, keyword-optimized resumes to get participants market-ready faster||Resume writing falls on participants with reactive feedback|
|Capability||Contemporary Global Virtual Model - one firm firm with consistent delivery||Outdated, expensive model - brick and mortar footprint with low-touch services|
|Reporting||Analytics to measure results - accountable for better results and cost savings||Lack of transparency - inconsistent reporting on impact and results|
|Partnership||True business partner - relationship built on trust and focused on results||Transactional vendor - reactive and inflexible with frequent issues in reporting and engagement|
|Services||Solutions for all levels - robust programs for individuals through executives||Solutions for some levels - cookie-cutter programs for select functions and levels|
“Having to say goodbye to a teammate is never easy. Helping to support their transition is important to us. We chose Careerminds because of their commitment to our people until landing. We also appreciate the virtual component to be able to offer access to services no matter where they are located. This is critical for a geographically dispersed, diversified organization.”